Technical Support Engineer
All Gold is the engineering and ecommerce team behind the world's largest online brands. Critical behind-the-scenes partners to the most successful online merchants in footwear and apparel since 2010. We specialize in ecommerce for extremely in demand product, that typically sells out instantly. We are a remote company based in Brooklyn, NY with team in San Francisco and the UK.
Who we are looking for
A proactive, self-motivated, and experienced Technical Support Engineer to join our growing team, working within the Japan Time Zone.
Requirements
- Fluency in English and Japanese, both written and spoken
- Proven experience in technical support or a similar role, preferably in ecommerce
- Knowledge of using Shopify Admin to manage ecommerce products, orders, and customers
- Strong communication, problem-solving, and organizational skills
- Ability to multitask and prioritize tasks effectively
- Comfortable working in a remote, fast-paced environment
Responsibilities
- Log and reply to support requests via email and Slack in a timely manner
- Communicate with key stakeholders for ticket review and approval
- Monitor and support weekly ecommerce launches, ensuring smooth and efficient operations
- Identify, troubleshoot, and resolve technical issues for customers and internal teams
- Collaborate with development teams to ensure prompt resolution of technical issues
- Contribute to the continuous improvement of our support processes and documentation
What we're offering
- Full-time or part-time job opportunity
- Competitive pay based on experience
- Flexible working schedule so you can set your own hours
- Work alongside friendly and highly experienced developers
- Minimal meetings, dev standups four times a week
How to apply
Please email jobs@allgold.com with the subject line "Technical Support Engineer". Include your LinkedIn and GitHub profile along with any relevant work experience.
All Gold is committed to building an inclusive, supportive place for you to work. We strongly encourage candidates of all different backgrounds and identities to apply.